Providing system for managing the oncological tests process - support and development

In the dynamic and complex landscape of oncology research and patient care, diagnostic tests are indispensable tools for medical professionals. These tests not only aid in accurately identifying cancer types but also guide personalised treatment plans, thereby directly impacting patient outcomes.

However, managing the orders for these essential diagnostics presents logistical and operational challenges. This process requires seamless communication between diagnostic labs, oncologists, and other healthcare providers. Recognising this, a leading pharmaceutical company specialising in oncology solutions partnered with Craftware to create a streamlined order management system. This robust platform revolutionises how hospitals and private healthcare providers order, track, and manage oncological tests, thereby minimising administrative burdens and accelerating the delivery of crucial patient care.

Read on to unveil the challenges, the innovation, and the impressive outcomes that can change how your Life Sciences organisation approaches diagnostic test management in its specific area.

Who is our client?

A global leader in pharmaceuticals and diagnostics has been at the forefront of life sciences innovation for over a century. With a strong focus on research-intensive sectors like oncology, this enterprise is dedicated to improving patient outcomes through advanced diagnostic tests and targeted therapies. Their pioneering solutions have become industry standards, often serving as the first line of diagnosis or treatment for various forms of cancer. Their commitment to excellence is further underscored by extensive investment in research and development, a robust portfolio of patented technologies, and partnerships with healthcare providers and research institutions worldwide.

What was the challenge?

When Craftware started working on the existing instance implemented before in client IT infrastructure, we faced such challenges as poor usage, slow processes, and many integrations with external tools.
Additionally, some risks were caused by dynamics changing slowly.

The situation was even more complicated by the fact that the client operated on different markets covering various time zones, languages, and requirements, including legal ones:

LATAM
EMEA
APAC

What is more, the tools used by the client did not have a unified UI and UX design.

Business goals

Consolidation of services
Cost reduction
Improvement of the functioning of the service

Implemented solution - how it relates to the challenges

Craftware introduced a recovery plan and proposed new solutions to upgrade the set of tools to a more efficient and modern level. Given the project’s complexity, the client and Craftware agreed on the need to add improvements in many different areas, considering both a business and technical perspective.

Craftware started with implementing the Scaled Agile Framework, three-week sprints and quarterly Program Increment (PI) planning, which helped keep the process more efficient. Additionally, both parties decided to keep the dynamic work style in a closed-loop system and work together on user stories. Introducing a quarterly license review by the Service Manager was also helpful.

As a result, the following solutions were implemented:

Custom LWC for Ordering Portal (we rebuilt the old UI design and applied a hard-coded legacy solution)
Custom Mobile App for Orders (frontend was built with IONIC and backend with Salesforce)
OneEco – the website was built on HEROKU, the hub for all of the services

Technology used

Benefits

Time saved through improved efficiency: a faster and simplified system of tracking changes.
Easier rollouts for new countries thanks to the custom LWC (click, not code), higher dynamics and development efficiency.
Cost optimisation: better license utilisation (quarterly reports), costs saved on licenses
Increase in the number of test orders placed through the Ordering Portal by 60% (40% prior to the project implementation) thanks to the user-friendly platform.
Higher user satisfaction: unified UI across delivered solutions and ongoing work, well-structured and clear user stories based on business requirements, prepared by the Craftware analysts.