Maintain the highest quality of IT services

Completing a project and launching the desired service is just halfway to success. Ongoing support and development are equally important. However, no service is resilient to threats, and its maintenance costs sometimes exceed the established budget many times over. This is where a Service Manager’s professional support often helps.

A Service Manager is a person who helps you to design and to implement service as well as to define directions of its development and prepare an appropriate strategy. Additionally, a Service Manager suggests the most effective use of your resources, ensures uninterrupted service operation, and improves relationships within the IT team itself as well as between the team and the business part of your company.

Craftware developers
Benefits
  • icon_tworzenie-wlasnej-spolecznosci

    Professional team of experts

    Gain access to the knowledge of Service Managers selected specifically for your project.

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    Ensure systems operation continuity

    Ensure that your systems are always available to their users.

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    Control over service budget

    Maintain the optimum level of costs for your service with the help of a Service Manager.

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    Efficient response to threats

    Safeguard yourself against unexpected problems with systems in your organization.

Our certificates
  • Certificate_Agile PM
  • Certificate_DevOps
  • Certificate_PSM
  • Certificate_PSPO
  • Certificate_PMI
  • certificate_IPMA
  • certificate_PMP
  • certificate_Prince2
  • certificate_ITIL
  • certificate_MSP
  • certificate_M_o_R
  • certificate_P30
Do you need help in IT service management?
Write to us, we are happy to help.
Sławek

Sales Manager

sales@craftware.pl

Why us?
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    Team of experienced Service Managers

    The value of services that our specialists manage on behalf of 15 customers exceeds PLN 112 million.

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    Efficiency measured based on KPIs

    We measurably provide our services and recurrently verify the achievement of intended goals.

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    Support for customers all around the world

    Our Service Managers for 8 years have been supporting equally Polish as well as global corporations.

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    Flexible model of cooperation

    We provide our services based on both Managed Service and the time & material model depending on the customer’s needs.

Frequently asked questions
  • A Service Manager is responsible for relationships with a customer and developing a customer’s confidence toward the team. Such an individual is a Single Point of Contact (SPOC) for customers – in each topic related to the service.
    A Service Manager holds the service together. They know what should be done and which competencies are required to fulfill a contract with a customer. Service Managers watch over team rotations and take care of filling a potential competencies gap. They are also responsible for supervising whether the team members carry out their tasks appropriately and in line with established processes and requirements.

  • Salesforce provides a possibility to integrate with any system, whether cloud-based or located in the customer’s environment. It can actively refer to other systems (call an API) and be referred to by other systems as well.

    Moreover, Salesforce has as an integration tool called MuleSoft which supports all integration methods available on the platform.

  • Based on our experience, we recommend a Product Owner as the main role. The Product Owner is responsible for implementation at the customer side (responsibility for business and technical requirements, coordination of other people at the customer side, responsibility for future system maintenance and development). Moreover, in order to successfully complete a project, the following people must be included: project sponsor/sponsors (usually CEO, members of the Board), the owners of business processes which will be covered by the CRM, and the IT department (the architect who has comprehensive knowledge of the company systems, people responsible for individual systems that will be integrated with the CRM). Other important people are the Ambassadors (that is selected system end-users) and third-party vendors. In the case of integration with external systems, this can be also marketing agencies carrying out campaigns for the company (Salesforce Marketing Cloud, Audience Studio, Pardot).