About Craftware

We have been a Salesforce Partner since 2014. Last year, we joined the UiPath Gold Partners group, providing process automation services and started cooperation with Salestrial, which allowed us to give the sales department automatic registering to Salesforce CRM of all calls from mobile phones. In May 2020, we became a member of the Software Development Association Poland, thanks to which we use the Polish IT industry’s knowledge and experience.

Every day, we implement the best CRM according to the Gartner report and support international corporations’ IT departments in developing and maintaining this tool. We have the knowledge and over 10 years of experience necessary to manage a project at each stage — from analysis to maintenance through tests. We provide body and team leasing services in IT, including, among others, project managers, service managers, testers, business analysts, or Robotic Process Automation specialists.

Our goal is to be a professional and responsible business partner for our clients, we operate consciously and in accordance with good business and ethical practices.

Craftware Sp. z o.o. implements a project co-financed from European Funds.

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  • Veeva Partner Logo
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Our customers
  • allegro
  • generali_logo
  • PayU_logo
  • logo_ICAN
  • Aegon
  • flotman
  • SpotMed
  • Grecos
  • pharmalink
  • invisr
Do you want to implement or develop your CRM system?
Write to us, we will be happy to help you!
We are passionate about technologies

We learn your needs and challenges that your organization faces. Based on the knowledge of our experts and 10 years of experience, we deliver solutions based on Salesforce technology. Learn how Salesforce technology will help to grow your business.

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We implement and develop Salesforce, UiPath and Veeva solutions. We implement end to end projects.
Do you lack specialists to carry out an IT project? Check out how we can help you.
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Testimonials
  • Craftware helped us  organize our business processes related to acquiring customers and customer service. It implemented a tool that reached a  high adoption level, covered both areas, increased the effectiveness of our work, and allowed ongoing reporting. We obtained those results thanks to the expert knowledge that Craftware brought into our project.

    The team, which carried out the project, listened to our needs all this time, was supportive, friendly, and flexible.

    Jarosław Ruciński
    E-commerce Director at BBK | home&you
  • They are great professionals who perfectly know the Salesforce technology and the product capabilities. The Craftware team is open, flexible and oriented on achieving business goals — we highly value these traits.

    Anna Kujawa
    CRM Department Manager, Allegro
  • We could admire the effects of their work, approach, competence and reliability in all these areas. Their strengths as consultants are paying a lot of attention to details, high quality of delivered solutions and a fantastic ability to co-operate with company representatives.

    Wojciech Głowacki
    Technical Project Manager, Roche
  • What I appreciate most about Craftware is their partnership-based approach and facing the challenges together which let us operate effectively. Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing.

    Kamil Werłaty
    Salesforce Technical Lead, IPF Digital
  • We appreciate the excellent substantive preparation of the Craftware team: excellent knowledge of technical issues in the field of Salesforce and understanding of business processes, as well as a partnership approach. If you plan to implement an IT system and need a consultant – a partner, not a “vendor”, Craftware is the best choice.

    Andrzej Bassara
    Head of Service Delivery and Customer Care, PayU
  • Craftware supported our company from the very beginning at the stage of selecting the right licensing model. Thanks to that the selected software is tailored to our needs and meets our requirements. Kind hearted professionals clearly and willingly give valuable advice on using the program. The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand’s position on the market.

    Aleksandra Wilk
    Key Account Director, PGF Urtica Sp. z o.o
  • When we decided to implement Salesforce at our company, we did not have precise expectations. We needed a partner who would tell us about the possibilities and help us to fully benefit from them. Thanks to its experience, Craftware led us through the process quickly and painlessly. Consequently, we could fully focus on our business and increase sales.

    Przemysław Auguścik
    Board Member, Flotman
Case study
1/5
  • Managed Service for 5.5k users

    The main objective of the Managed Service is to ensure the handling of errors and requests from users, to answer their queries, and develop a system based on Salesforce Service Cloud. The system is used, among others, by medical and sales representatives to plan and monitor daily activities, as well as to manage communication with doctors and health centers. The system is available both through a web browser and in a mobile version. About 5.500 users in Europe and EEMEA (Eastern Europe, Middle East, and Africa) are working on this solution.

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  • What did Generali Polska gain thanks to Salesforce implementation?

    • The increase of sales managers’ effectiveness by 30%.
    • Consolidated information about the results and planned actions that are updated every 30 minutes.
    • Access to the information about sales results from any device.
    • Planning visits in partnership institutions based on current sales reports.
    • Departure from working on Excel spreadsheets.
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  • Shorter time of customer service at home & you

    A reduction of customer service time by half — that is the most measurable benefit of implementing the Salesforce platform. The effect was achieved by replacing many scattered tools with a single system, creating a comprehensive customer database, and standardizing the customer service process. Personalized automation marketing campaigns were also enabled — GDPR-compliant emails and texts. All operations in customer service and marketing are monitored on an ongoing basis.

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  • Managed Service supporting users 24/5

    The customer is a young company dynamically developing in the Life Sciences industry that split off from a global organization. Its portfolio includes a wide range of consumables, research services, research processes, and complete production processes.

    The transfer of the company to new structures was related to the necessity of IT systems migration. Craftware was responsible for the migration of systems and adjusting Salesforce Sales Cloud to the needs of users and the new company. The next stage of work was the Salesforce Sales Cloud system maintenance and its development.

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  • Salesforce implementation in a large pharmaceutical company

    • Access to marketing materials located in different places was facilitated.
    • The cooperation of teams working on the same product or marketing campaign was enhanced.
    • The level of cooperation between marketing specialists was increased.
    • Onboarding of new employees was facilitated.
    • The repository of data and product and project documentation was created.
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