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  • Managed Service in Salesforce

    In the whitepaper we described the most important Salesforce Managed Service issues, and we presented three business cases of global organizations that have decided to use this solution at Craftware.


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  • Marketing automation in a nutshell

    We are giving you an e-book from which you will learn more about marketing automation software and its all processes.


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About Craftware

We have been a Salesforce Partner since 2014. Last year, we joined the UiPath Gold Partners group, providing process automation services and started cooperation with Salestrial, which allowed us to give the sales department automatic registering to Salesforce CRM of all calls from mobile phones. In May 2020, we became a member of the Software Development Association Poland, thanks to which we use the Polish IT industry’s knowledge and experience.

Every day, we implement the best CRM in business, according to the Gartner report, and support international corporations’ IT departments in developing and maintaining this tool. We have the knowledge and experience necessary to manage a project at each stage — from analysis to maintenance through tests.

Our goal is to be a professional and responsible business partner for our clients, we operate consciously and in accordance with good business and ethical practices.

Craftware Sp. z o.o. implements a project co-financed from European Funds.

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Our customers
  • allegro
  • generali_logo
  • PayU_logo
  • logo_ICAN
  • Aegon
  • flotman
  • SpotMed
  • Grecos
  • pharmalink
  • invisr
We are passionate about technologies

We learn your needs and challenges that your organization faces. Based on the knowledge of our experts and 10 years of experience, we deliver solutions based on Salesforce technology. Learn how Salesforce technology will help to grow your business.

Fast "out-of-the-box" or tailored solutions? We will build an IT system adapted to your needs
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Do you need support in maintaining a Salesforce-based system? Do you lack specialists to carry out an IT project? Check out how we can help you
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  • Craftware helped us  organize our business processes related to acquiring customers and customer service. It implemented a tool that reached a  high adoption level, covered both areas, increased the effectiveness of our work, and allowed ongoing reporting. We obtained those results thanks to the expert knowledge that Craftware brought into our project.

    The team, which carried out the project, listened to our needs all this time, was supportive, friendly, and flexible.

    Jarosław Ruciński
    E-commerce Director at BBK | home&you
  • They are great professionals who perfectly know the Salesforce technology and the product capabilities. The Craftware team is open, flexible and oriented on achieving business goals — we highly value these traits.

    Anna Kujawa
    CRM Department Manager, Allegro
  • We could admire the effects of their work, approach, competence and reliability in all these areas. Their strengths as consultants are paying a lot of attention to details, high quality of delivered solutions and a fantastic ability to co-operate with company representatives.

    Wojciech Głowacki
    Technical Project Manager, Roche
  • What I appreciate most about Craftware is their partnership-based approach and facing the challenges together which let us operate effectively. Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing.

    Kamil Werłaty
    Salesforce Technical Lead, IPF Digital
  • We appreciate the excellent substantive preparation of the Craftware team: excellent knowledge of technical issues in the field of Salesforce and understanding of business processes, as well as a partnership approach. If you plan to implement an IT system and need a consultant – a partner, not a “vendor”, Craftware is the best choice.

    Andrzej Bassara
    Head of Service Delivery and Customer Care, PayU
  • Craftware supported our company from the very beginning at the stage of selecting the right licensing model. Thanks to that the selected software is tailored to our needs and meets our requirements. Kind hearted professionals clearly and willingly give valuable advice on using the program. The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand’s position on the market.

    Aleksandra Wilk
    Key Account Director, PGF Urtica Sp. z o.o
  • When we decided to implement Salesforce at our company, we did not have precise expectations. We needed a partner who would tell us about the possibilities and help us to fully benefit from them. Thanks to its experience, Craftware led us through the process quickly and painlessly. Consequently, we could fully focus on our business and increase sales.

    Przemysław Auguścik
    Board Member, Flotman
Case study
  • How was customer service time reduced by half

    A reduction of customer service time by half — that is the most measurable benefit of implementing the Salesforce platform. The effect was achieved by replacing many scattered tools with a single system, creating a comprehensive customer database, and standardizing the customer service process. Personalized automation marketing campaigns were also enabled — GDPR-compliant emails and texts. All operations in customer service and marketing are monitored on an ongoing basis.

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  • Integration of Outlook and Salesforce, and implementation of Lightning Experience for Flotman

    • The “prospect” process was put into order by prioritizing leads depending on the customer category.
    • The functionality of registering new Potential Customers from the website was added.
    • Validation and request queuing rules were set up so that the tasks flowing in the “Case” process were assigned to employees considering their qualifications.
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  • Creating a Salesforce application for eRecruiter

    • Creating ReactJS application based on Salesforce.
    • Providing remote control over ReactJS.
    • Utilizing all SQL query properties.
    • Utilizing provisioning rules to maintain control over providing application functions to each user.
    • Using cache to store all user-specific configurations.
    • Providing integration with Salesforce REST API necessary to restore standard list views.
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  • Implementation of customer service module at Aegon

    • Customer data were put into order and duplicates were deleted.
    • Daily synchronization of local data sets with the Salesforce database was introduced.
    • A modern tool for multi-channel communication with customers was launched.
    • Service Cloud console was configured and implemented at 40 Aegon agents.
    • A tool for customer satisfaction surveys was implemented.
    Read more
Do you need more information?
Write to us, and we will be happy to answer your questions

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