- Do you use Salesforce solutions while running your store on eBay or Amazon?
- Do you struggle with the lack of transparency and transferring messages and notifications?
- Would you like to automate tracking of the communication history within Salesforce?
- Do your employees require full access (login and password) to communicate with customers?
- Do you lack the ability to monitor the quality of work that affects the rating of your store?
If you answered ‘yes’ to at least two of the above questions, we could have a solution for you.
We have already created a solution that can integrate eBay stores with the Salesforce platform regarding messages sent by customers. It has significantly improved the work of the customer service department, meaning that employees of the customer service no longer have to transfer information about communication from one system to another manually and they can handle many more cases at the same time.
If you would like to find out more about the benefits and features of our solution, scroll down.
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Improving the customer service process
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Limiting the manual work of your employees
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Monitoring the performance of individual employees
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Meeting the high standards of eBay and Amazon
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- employee assignment management in SF,
- multiple stores support within one platform and multiple platforms by one employee,
- queue management system to organize workflows,
- safe communication – without the need for knowing login details by an employee,
- notifications for the administrator in SF to change the password on a specific store.
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- replying directly in SF to customer messages received on the marketplace platform, sending messages via the marketplace platform from the Seller’s account, the principle of communication within the platform is maintained,
- handling refund requests – communication also via the marketplace platform,
- resolving disputes – communication also via the marketplace platform.
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- providing data for reports inside SF which enable verifying the quality of marketplace customer service, including:
- speed of response,
- speed of resolving and closing applications,
- employee performance.
The purpose of the survey is to gather information about the interest in the tool for simple communication with customers of eBay, Amazon or other marketplace platforms in one place. It will not take you more than 2 minutes, and maybe in the future our solution will also suit you.
The owner of your personal data and the data provided in the survey is Craftware. The collected data will be used only for research purposes.
Product Manager
jmachlejd@craftware.com
