Check out our fascinating case study, one of a kind, how Craftware planned, implemented and conducted a several-month training program on Salesforce technology for several dozen people in the newly established Shared Services Centre.
Our client is one of the world-leading pharmaceutical & biotechnology companies, with a history dating back to 1830, employing approximately 90.000 people.
The company manufactures medicines for major diseases such as asthma, cancer, infections, diabetes, and mental health. Drugs historically discovered or developed by the client and its legacy companies are now sold as generics.
Our client needed to hire dozens of people with competences in the Salesforce area for the Shared Services Centre created within its structures. Further development of Salesforce skills in subsequent stages of the center’s operation was also important for maintaining high standards.
- Most employees were unfamiliar with Salesforce, and many had no IT experience.
- Employees of a SSC had a diverse background and different pace of learning.
- The project was a challenge in terms of timelines; deadlines for the complete takeover of the system by the client.
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The main goal of the project
The main goal was to grow skills in the Salesforce area within the creation of a Competence Centre practically from scratch.
Because there is a lack of Salesforce specialists on the market, Craftware planned, implemented and conducted a training program lasting several months for several dozen people in the newly established Shared Service Centre (aka Competence Center).
The training was divided into two levels: programming basics and APEX.
Employees were trained for specific roles:
- Technical team – with in-depth knowledge to build complex applications both in browser and in Salesforce
- Functional team – with an in-depth understanding of App, Sales, Marketing, Service and Community Clouds capabilities
- Change and Release team – with an in-depth understanding of Environment management and Data Loading and Deployments
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1. Training courses
– Software lifecycle & tools
– CI, development & admin tools
– Platform configuration from basics to advanced topics
– Programming (visual force, apex, API)
– Sales Cloud
– Service Cloud
– Marketing Cloud
– Communities Cloud -
2. Salesforce Academy – maintenance and development project, which the client later took over
– Practical Salesforce knowledge and skills
– Creation of a real product
– Agile/ Scrum implementation
– Release Management implementation -
3. CI good practices preparation
– CI and deployment good practices documentation
– Toolset choice advisory -
4. Shadowing
– Regular checks on the quality of work delivered by programmers and admins
– Craftware availability to help resolve more complex problems
– A faster pace of hot fix delivery
– Risk mitigation of the transition period by engagement of senior Salesforce professionals
Despite the big challenge, which was the scale of training and the number of people to be trained, as well as the deadline, so that the client could take over the management of the project within the agreed time, the goals of the project were achieved: grow skills in the Salesforce area.
- For several months, we have trained several dozen employees.
- The first wave of training lasted about a year.
- Our flexibility and focus on providing value allowed the client to order training as needed.
- Post-training surveys showed a high degree of satisfaction with the training.
- The Competence Center was created from scratch.
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The Competence Centre is still operating today, and Craftware continues to cooperate with the client
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