General changes
- A new app (Your Account) is available; it enables adding licenses, products, and management of the already existing ones, as well as browsing the catalog of available products, and submitting a request. Read more
- There’s a new tab in Lightning Usage App – Active Licenses; it allows monitoring active, assigned, and available licenses. Read more
- The font changes from Salesforce Sans to Sans-Serif so that the webpage efficiency and readability are improved. Read more
- The ability to save a dashboard as a PNG file. Read more
- New section on the page with Picklist details; section shows the number of active and inactive values with the maximum allowed number for both these value types. Limits remain the same. Read more
Sales Cloud
- Adding Account to campaign as a Campaign Member is available now. Read more
- The ability to create reports based on the Email Message object was added. Read more
- When the attendee browses through the event details, the name of an organizer is visible. Read more
- When creating monthly recurring events, the events for the following months are automatically scheduled for the same day the cycle starts. Read more
Service Cloud
Author
- Business Systems Analyst
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A business analyst with many years of experience in all stages of a customer’s life has worked in marketing, sales and customer service, but he is closest to the former. For several years, he conducted practical classes for postgraduate studies in Salesforce CRM and Marketing Automation at one of Warsaw’s universities.
Editorial study
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