This case study shows how the solution built on Salesforce Experience Cloud met the client’s expectations in streamlining the processing of research co-financing applications. It illustrates an excellent example of using Salesforce solutions in the biotechnology industry.
The Salesforce Experience Cloud offers a centralised platform that revolutionises how our clients handle research co-financing applications. By focusing on improving collaboration between various departments, the platform enabled a smoother, more integrated approach to submitting and reviewing applications. This change enhanced decision-making efficiency and ensured a higher compliance standard. The adaptability of Salesforce Experience Cloud, combined with its robust data security features, provided a comprehensive solution that addressed the unique challenges faced by the biotech sector.
Our project involved collaboration with a globally recognised Healthcare and Life Science leader, mainly focusing on pharmaceuticals and diagnostics. Our client is a pioneer in medical science, renowned for their commitment to research and development in personalised healthcare. Operating in numerous countries, they have a strong reputation for innovative approaches to developing new therapies and diagnostic tools to address some of the most challenging health concerns. This multinational corporation is at the forefront of integrating advanced technology, striving to improve patient outcomes and streamline healthcare processes.
As a significant contributor to the global healthcare landscape, our client continuously seeks solutions that advance medical knowledge and make healthcare more accessible and practical. Their work in developing breakthrough treatments and diagnostic tools profoundly impacts individual patient care and public health systems worldwide.
The client sought a solution to help manage the process of submitting, considering and accepting/rejecting research co-financing applications. The solution should facilitate cooperation between several departments and enable questions to be asked and consultations between departments.
In the beginning, Craftware conducted a business analysis of the complex subsidy verification and acceptance process. Then, we proposed a solution based on Salesforce Experience Cloud. After completing the code audit, we convinced the customer of the code refactoring. We have implemented custom solutions that can be encoded in Apex.
The system is a web application based on Salesforce Experience Cloud. It collects applications for grants for medical programs and research from external entities. The system enabled multi-stage application verification and the registration of the required documents. It also helps to direct the process of collecting approvals to the appropriate structures on the client’s side.
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increased accuracy and compliance
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faster formalities processing
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needed documentation collected in one place
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enhanced collaboration and communication
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scalability and adaptability
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data security and privacy
The Salesforce Experience Cloud platform’s ability to increase accuracy, faster processing, and improve inter-departmental communication is a testament to its potential. Our client’s experience is a compelling example for organisations seeking to revolutionise their operational processes. By leveraging the Experience Cloud, companies in the biotech sector can streamline their workflows and pave the way for more groundbreaking healthcare innovations. Let’s explore how custom solutions can impact your organisation and drive Healthcare and Life Sciences innovations forward.
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