Salesforce Nonprofit Cloud gives mission-driven organisations a complete CRM to manage fundraising, donors, programs, volunteers, and engagement all on one trusted platform. As a trusted Salesforce partner, Craftware helps nonprofits implement and customise Nonprofit Cloud to fit their goals, processes, and budget.
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Track and manage donor relationships across every channel. Automate gift processing, build donor journeys, and gain insights with reports and dashboards.
- Major gifts, recurring donations, and online giving
- Integrated campaigns and engagement history
- Real-time fundraising performance metrics
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- Capacity planning, attendance tracking, managing applications, automatic reminders and follow-ups.
- Volunteer engagement and history
- Self-service portal using Experience Cloud
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Design, deliver, and measure the effectiveness of your programs. Build custom intake processes, track participant outcomes, and report on impact.
- Case management and client services
- Outcome measurement and reporting
- Real-time reporting on program performance
- Enrollment and attendance tracking
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Reach supporters with personalised messages and multi-channel campaigns using Salesforce Marketing Cloud and Account Engagement (formerly Pardot).
- Email, SMS, and social campaign tools
- Constituent segmentation and journey building
- AI-powered content personalisation
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Salesforce Einstein and Flow automation can help reduce manual work, get predictive insights, and act faster.
- Predictive donation modelling
- Automated workflows and reminders
- AI-assisted engagement recommendations
Salesforce Nonprofit Cloud is built on the secure and flexible Salesforce Platform, trusted by organisations of all sizes worldwide. It’s HIPAA- and GDPR-ready, with enterprise-grade data protection and compliance features. The solution supports both the Nonprofit Success Pack (NPSP) and the new Data Cloud architecture, giving nonprofits the flexibility to scale and adapt their data model as they grow. With open APIs and seamless integration capabilities, Nonprofit Cloud connects easily with tools like Classy, Mailchimp, QuickBooks, and Microsoft 365. Plus, nonprofits can extend functionality through over 5,000 apps on the Salesforce AppExchange and tap into a global community of partners and Trailblazers for ongoing support and innovation.
As a Salesforce Consulting Partner with experience in the nonprofit sector, Craftware offers:
- End-to-end implementation and configuration
- Migration from legacy systems or spreadsheets
- Custom development, integrations, and training
- Ongoing support and optimisation
We tailor every solution to your team’s capacity and your organisation’s impact goals.
