Digital Transformation: a complete guide by Craftware

Digital Transformation: a complete guide by Craftware

Experience Cloud – the most underrated Cloud in Salesforce

Experience Cloud – the most underrated Cloud in Salesforce

The key to Web Accessibility: how to make technology solutions accessible

The key to Web Accessibility: how to make technology solutions accessible

Salesforce Media Cloud – a way to manage inventory and advertising sales from A to Z (and much more)

Salesforce Media Cloud – a way to manage inventory and advertising sales from A to Z (and much more)

Salesforce Media Cloud – a way to manage inventory and advertising sales from A to Z (and much more)

Cost-Effective Data Management: How Modern Infrastructure Outperforms Hadoop

Apex programming – best practices for Salesforce developers

Apex programming – best practices for Salesforce developers

Salesforce implementation: what causes employee resistance, and how can you respond appropriately?

Salesforce implementation: what causes employee resistance, and how can you respond appropriately?

Best practices for tester work in Salesforce projects

Tools supporting the work of manual tester in Salesforce projects

Benefits of change management in a Salesforce project

Benefits of change management in a Salesforce project

Benefits of change management in a Salesforce project

Using artificial intelligence to analyze the results of a job satisfaction survey

Analyst versus Salesforce certifications – part 3

Benefits and Opportunities of External IT Partnership: German Perspective

Benefits and Opportunities of External IT Partnership: German Perspective

Analyst versus Salesforce certifications – part 2

Analyst versus Salesforce certifications – part 1

External IT Partnership: How Does It Work and What to Expect

Salesforce Winter ’24 Release – hot winter news from Salesforce

API documentation from technical writer’s perspective – part 2

API documentation from technical writer’s perspective – part 1

V2MOM – Define your organization’s strategy (or learn Spanish)

What is Phishing?

The art of communication in IT projects

Release and Deployment Management – what is it and who needs it?

Data anonymization and masking

Things you should know about Service Level Management p.2

Knowledge Management in a nutshell

ECBA – what to do to gain it?

Things you should know about Service Level Management

A few words about cryptography

Can a teacher be a good Business Analyst?

Agile tester’s work in practice

What does a Scrum Master do?

I passed the ITIL Foundation exam – my subjective opinion about ITIL

Who is an Agile tester?

Putting out fires in IT – what is Incident Management?

A coach and a leader, but not a boss – who is a Scrum Master?

A Business Analyst of the 21st century – a fast track to a Product Owner?

The most important ITSM processes

Salesforce from the manual tester’s perspective – practice

Analyst in the world of data (part 2) – analytical tools

Malware – what exactly is it?

Salesforce encyclopedia (W-Z)

How to write user stories retrospectively – business analyst’s guide

What is the job of a business analyst (so that your grandmother understands)?

Salesforce encyclopedia (Q-U)

Junior in the project – is that really a cost?

How to support employees’ development in tech and IT industries?

Analyst in the world of data – part 1

Salesforce Spring ‘22 release notes – fresh news from Salesforce

External Objects – WTF & DIY

How to build committed IT project teams?

Salesforce for beginners – Salesforce encyclopedia (M-P)

7 reasons to fall in love with Salesforce

IT Service Management without secrets

I as integration, L as lead – Salesforce encyclopedia (I-L)

Body leasing, team leasing, and advanced team leasing from Craftware

Where can business analysts gain industry knowledge from?

Team, leader, feedback – body leasing by Craftware

Salesforce Winter ’22 release notes – hot winter news from Salesforce

Body leasing – how do we do it at Craftware?

Salesforce encyclopedia (A – H)

Why is Scrum not a methodology?

Technical writer – how does their working day look like?

Technical writer – get to know their superpowers!

Secure IT – the security policy in the organization

Knowledge base in Salesforce Service Cloud

80 percent of our revenue comes from Life Sciences

Salesforce from the manual tester’s perspective – theory

History of Apex language compiler

Customer 360-degree view in Salesforce Service Cloud

7 reasons to work as a Salesforce developer

Business Analyst – how to build lasting relationships with stakeholders?

Null value in Salesforce – Safe Navigation Operator

Change management in IT service

Salesforce summer ’21 Release – what’s new?

Craftware Academy – under the eye of mentors

Recruitment in the times of pandemic – how we do it at Craftware?

Who is an IT Service Manager?

Craftware Academy – meet adepts of the sixth edition

Best practices of exploratory testing

How to improve Customer Service work thanks to Salesforce Service Cloud?

If you’re learning Salesforce, don’t do it by yourself

The 5 best CRM systems for 2021

Four plugin ideas to make Salesforce developer’s job easier

Change management process in IT projects

Spring ’21 Salesforce Release – what’s new?

Functional testing with test case writing

Who is who in Salesforce Managed Service?

Salesforce Lightning Web Components – chain @wire methods

Managed Service in Salesforce – the tailor-made and beyond measure service

5 benefits of Managed Service in Salesforce

The year of the pandemic – the change management workshop

Salesforce Lightning Web Components – creating “lightning look and feel“ components

What is the connection between CRM and a football match?

How empathy cooperated with communication for the IT project…

Confirmation and regression tests – how do they work in practice?

The use of factories in Salesforce Lightning Web Components – good practices

Personalization in marketing automation (part of the e-book)

Real-time Marketing – how does it work?

Salesforce Winter ’21 Release – what’s new?

Managed Service – for a starter, what is worth knowing about it?

Most frequently occurring types of software tests – manual tester perspective

Business Analyst’s Soft Skills

Competency center (CoE) for RPA – become familiar with its scope of responsibility (part 2)

Customer Experience – how to improve the CX quality

The optimization of processes – what does it look like in practice?

Competency center (CoE) for RPA – become familiar with its scope of responsibility (part 1)

Salesforce certification – my way to success

A three-act path to the Salesforce Certified Technical Architect credential

How to build a competency center for RPA?

Salesforce Summer ’20 Release – What’s new?

How to implement Omnichannel?

How to carry out an analysis in an optimization project properly?

How do we know what to optimize and in what way?

Pre-implementation workshops – who would possibly be interested?

RPA – one of the steps towards the digital transformation

Omnichannel in customer service

B2B Commerce Cloud — why is it worth implementing?

Managing risk in an IT project — how to prioritize a risk?

Six traps you may fall into while implementing an IT system

Process optimization in IT – why is it worth doing?

RPA Proof of Concept – get ready to implement robotization

Managing risk in an IT project – what can be done with a risk?

DevOps inside out – how does it work?

How to select the first processes for RPA automation?

Business Analysis in an IT project – how do analysts work?

Managing risk in an IT project – how to identify the risk?

Are you sure you know what does DevOps mean?

How to choose an RPA platform for your company?

What lies beneath Salesforce Omnichannel?

How to properly configure Omnichannel in Salesforce?

From programming to maintaining – how much human is there in RPA?

A Salesforce programmer — not just a developer

Business Analysis in IT project. Who does the business analyst work with?

Salesforce Spring ’20 Release – what’s new?

Managing risk in an IT project – Risk in Scrum

Meet Salesforce Academy – the participants speak up

Robotic Process Automation – what is all this buzz about?

Dashboards in Salesforce – how to use their potential? (part 2)

Managing risk in an IT project

Dashboards in Salesforce — how to use their potential?

Up-to-date information available at any moment – how does it work in CRM?

AppExchange – why is it worth using?

How to fail while implementing a new IT project in the business? The anti-guide

Blocks instead of lines. A tale of fast ROI in IT projects.

How to build a permission model in Salesforce?

Automate your call center and enhance calling customer service

Salesforce Winter ’20 Release – what’s new?

Basic tools of the Product Owner work

Salesforce Certification – why it is worth to have one?

Scale business with Salesforce – how do we do it at Craftware?

Story Point – a revolution in task estimation? Part 3: Critical Path

Salesforce Lightning Web Component

Salesforce Summer ’19 Release – what’s new?

10 questions that will help you to choose the best CRM

Data backup in Salesforce, how to do it?

Who IS NOT a Product Owner?

Story point – a revolution in task estimation? part 2

Story point – a revolution in task estimation? part. 1

Customer lifecycle – what it is and how to manage it well through CRM

Marketing Automation: the most common mistakes in the implementation

Can your clients’ experiences help you build strategy?

Technical Writer – the master of words in IT

How to reduce costs and shorten customer service time

7 steps to the successful implementation of CRM

Active Listening – techniques for business analyst

CRM and customer service effectiveness

Automated Salesforce tests – is it a good idea to conduct them?

Omnichannel marketing – what is it?

Useful tools of a modern salesperson

9 customer service problems that you can solve through the CRM system

Name it – our day-to-day onomastics – a guide

Building client relations – company newsletter

How to automate salespeople’s work?

Follow-up: how to effectively maintain contact

CRM vs. GDPR

Are you implementing CRM? Don’t make these 5 mistakes

Choosing CRM for a small company

8 reasons to implement CRM in a company

How to manage tasks using the CRM

Does CRM make sense for a small business?

6 Salesforce functions that will save you time

Building customers relationships and the CRM

How to use CRM in sales

Linkedin sales – how to start?

Social selling – what is it?

3 ways of how to use CRM in marketing

Salesforce Einstein Discovery

Salesforce Einstein Language

Salesforce Einstein Analytics

Customer Relationship Building through Linkedin

How to manage customer relations in a company

What is CRM and is it worth using it?

CRM in the cloud – is it safe?

25 ideas on how to use CRM

Free CRM system – is it worth it?

360-degree customers view on the Salesforce platform

How to start your career with Salesforce technology?

Craftware among leaders of ITwiz BEST100 – 2022 edition

Craftware among leaders of Computerworld TOP200 Report

Craftware among Forbes Diamonds 2022

Craftware among leaders of ITwiz report

Craftware among leaders of Computerworld TOP200 report

From family company to large international one

Craftware awarded with Forbes Diamonds 2021

Craftware became a partner of Veeva

Craftware joins BlueSoft and The Orange Group

Craftware at the eTrade Show

Craftware has launched a new training program – the Architect Academy

Craftware joins Software Development Association Poland

Craftware awarded with Forbes Diamonds 2020

Craftware at Salesforce World Tour in New York

Challenges of a new website – see how we have changed

The first CRM and Marketing Automation classes are already over

Craftware awarded distinction in the Employer of Tomorrow competition

We start cooperation with Benefit Systems

Jacek Zawłocki about the fast achievement of ROI in IT projects during MIT Sloan

About innovations in the IT area at the Salesforce Basecamp Warsaw 2019 conference

The opening of the CRM and Marketing Automation studies

ISO 27001 certificate – got it!

Craftware – a Salesforce Platinum Partner