Starting with a seemingly quick fix related to the client’s Quality Assurance (QA) process, we uncovered a set of deeper dependencies. This allowed us to design and implement a transformative approach to their QA process, resulting in long-term business value through a robust automation framework utilizing the UiPath Test Suite.
A global manufacturing company with complex operations.
The Challenge
The client was experiencing an increase in downtime on employee-facing terminals in their manufacturing plants, which was causing disruptions and inefficiencies. Their testing team was overwhelmed with a backlog of test cases, which resulted in delayed resolutions. The client needed a solution that would provide immediate relief and ensure sustained improvements in their QA process, reducing downtime and assuring continuous service availability.
Craftware conducted a 3-day Discovery workshop to understand the client’s operational pain points and identify the root cause of the recurring downtime. The first step involved a shift towards test automation to address the bottleneck in their QA team. After presenting a proof of concept, the client selected UiPath Test Suite for its user-friendly interface that allows business users to participate in the testing process, and its scalability for broader application testing across the company’s operations.
The strategic implementation of the UiPath Test Suite, a vital solution component, facilitated the transition from manual testing to a fully automated testing framework. Craftware introduced organizational changes by reassessing the testing framework, identifying system defects, and creating new KPIs to guarantee a structured QA approach.
UiPath Test Suite
We are a UiPath Gold Partner, RPA’s most widely used and highest-rated technology platform, ranked first in Gartner’s process robotization report. UiPath offers its users an extensive free knowledge base. Millions of UiPath users highlight its simplicity and ease of use compared to other RPA solutions
- Significant reduction in service desk tickets: Automated testing has sharply reduced issues with employee-facing terminals, freeing up IT Support and Testing teams to focus on value-added activities.
- Scalability: The framework was designed to scale beyond the initial implementation, paving the way for automated testing across other systems within the organization.
- Upskilled internal team: Through our training and knowledge transfer, the client’s QA and IT teams gained the skills to maintain and expand their automated testing framework, ensuring sustainable ROI.
- Increased operational uptime: The client experienced improved system reliability and reduced downtime due to enhanced QA processes.
Craftware successfully guided the client from an immediate “patch” approach to a comprehensive, sustainable solution. This transition enabled Craftware to introduce change management, technical writing support, and continuous knowledge transfer through structured training and coaching sessions. These efforts culminated in a robust knowledge transfer (KX) program, ensuring the client’s team was fully equipped to maintain and scale the solution.
Craftware remains available for on-demand support, ensuring continued value delivery and responsiveness to any future challenges. This ongoing support demonstrates our commitment to the long-term success of the client.
