The people at Craftware are our most significant value and the greatest asset. To be specific, it is their expertise, commitment, and experience. We share the same values, organizational culture, and goals. We care about a friendly atmosphere at work and a life-work balance. Our relationships are based on trust and respect for other people. We act based on the “nothing is impossible” principle and always seek the best solutions. We are not afraid of challenges since technology is our passion.
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Craftware means people. It is they who build the company, give it character, and define its direction. We do not always get along and compromise. But we allow ourselves and our employees to communicate openly because we believe that it is the only way to build trust, which translates into common goals and achievements. And though sometimes we make mistakes, we trust that we have succeeded in creating a community at Craftware for which a good atmosphere is as vital as implementing objectives.
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As a company, we focus on our customers. Having them in mind, we try to provide services of the highest quality. It is not always easy – sometimes our ideas or suggestions differ from solutions customers would like to implement. However, we openly say that some processes can be carried out more efficiently. And there is no exception to the rule. We follow such a principle as honesty toward ourselves and the companies we cooperate with. We believe that is the only way to build real business value – where we are not only the provider of a given service but also responsible for our customers’ success.
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We believe that the power of Craftware is in choosing the right people who shape the company’s character and distinguish it on the market. We like what we do and are not afraid to stand for our beliefs or ideas. We back creativity and involvement. These slogans mean that we care about areas needing support or improvement. Sometimes we must leave our comfort zone and enter a completely new area. For us, development does not mean only extending hard or soft skills, but also the possibility to try new things that lie beyond the domain of a particular position. We are not scared of mistakes or failures as we know that those are unavoidable, but at the same time, essential for the individual and the company’s growth.
We provide comprehensive consulting and implementation services for Customer Experience processes based on Salesforce technologies. We have gained competencies while implementing IT projects, including sales processes, customer service and support, marketing automation, business analytics, and integration of Salesforce environments. The global reach of implementation and managed services allows us to support customers in more than 130 countries.
Our team of experts provides cutting-edge IT solutions to support global organizations in digital transformation. As a UiPath Platinum Partner, we automate business processes through robotics (RPA) and artificial intelligence. We also offer Veeva services, supporting the life science industry with CRM, data integration and process optimization. We specialize in Big Data and the cloud, helping companies process and analyze large data sets.
The Competence Center is a team of over 400 qualified IT specialists who implement key customer projects and automate business processes. Our employees hold nearly 1,000 Salesforce certifications, which shows the strength of our competence.
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We start each cooperation from a conversation with the customer. We learn their needs and business goals. We want to understand what drives the changes that customers want to implement in their organizations.
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We define the minimum scope of services (Minimum Valuable Product) that will bring quick benefits and motivation for further changes.
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When we learn the customer’s business needs, we select Salesforce products that will help best to achieve the expected effect.
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We lead the organization through the process of project execution and implementation of changes.
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We support our customers in the maintenance and further development of their solutions based on the Salesforce platform.
