Process automation and digital transformation in a manufacturing company

Who is our client?

A manufacturing company specialising in designing advanced control systems and electronic components for household appliances, automotive and heating systems.

Business challenges

At the start of the cooperation, the company faced several challenges related to data processing and order management.

Lack of automation of reporting processes forced manual processing of large amounts of data.
Inconsistent information flow between systems led to delays and difficulties in order management.

Together, we identified the need for a comprehensive, scalable system to support operational and business processes.

Business goals and needs

The client needed a comprehensive solution that:

Automate reporting and order management processes,
Integrate data flow between systems,
Facilitate future maintenance of the system without having to write custom code.

Why Craftware?
The decision to start cooperation was based on recommendations and a successful Proof of Concept conducted in the pre-sales phase. Already at the zero workshop stage, key problems were identified, and specific steps to solve them were proposed. The transparency of actions and expert approach convinced the company to cooperate with Craftware.

Implementation - from analysis to automation

During the zero workshop, we analysed current processes and identified the most critical areas requiring optimisation:

Automation of reporting processes.
Improvement of order management and real-time data integration.

In the next steps, several solutions were implemented, such as process automation, solutions enabling the generation of reports and analyses in real time, and support for project management. The added value was the quick identification of the so-called quick wins—minor changes that immediately translated into a noticeable improvement in efficiency.

Implemented technology

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System improvements – specific functionalities

Eight automations eliminate the need for manual data processing, which streamlines key operations
One consolidated project report – a tool for better data control and analysis
Zero lines of custom code, which significantly reduced the cost of maintaining the system and increased its flexibility

Business benefits

Increased operational efficiency

Automation has significantly reduced the time spent on manual reporting and data analysis, allowing employees to focus on strategic tasks.
Make decisions faster with real-time analytics

Based on current data, the consolidated report and analysis system allows decision-makers to act faster and more accurately.
Reducing the risk of human error

Manual data processing carried the risk of errors.
Reducing IT maintenance costs

No custom code means lower costs for system maintenance, updates, and development – all based on ready-made, proven solutions.
Faster order fulfillment in multiple currencies

Improved order management, including support for multiple currencies, has translated into greater flexibility and faster order processing.
Prepared for scaling and growing the business

The implemented solutions are scalable – the company can expand the system without a major overhaul.

Customer review
“We are very satisfied with the results of the cooperation. From the very first stages, the project was conducted professionally, and the solutions developed allowed us to significantly increase the efficiency of processes in our organisation.”
– Client team

Implementing modern solutions to automate business processes and eliminate manual data processing allowed the company to improve operational efficiency and transparency. Thanks to effective cooperation with our team, the company has gained a scalable system ready for future challenges.