Our Customer is one of the world’s largest consumer healthcare companies, with its headquarters in the United Kingdom.
The Company has a broad portfolio of products, including over-the-counter medicines and various nutritional drinks. The business case below introduces the cross-functional DevOps team working in the Veeva technology.
One of our customer’s challenges was acquiring consultants appropriately qualified in a specific field combined with the Veeva competencies. At first, there was a plan to build such a team by using internal staff resources; however, when some difficulties arose, it was decided to benefit from the assistance of vendors as well as invite the Veeva partners to cooperate.
The customer interviewed many global Veeva partners. Due to having a large part of resources in the European time zone, including both technical teams and business stakeholders, the differences in working hours of the teams in outlying time zones could have resulted in complications and negatively affected the effectiveness of the entire team. Ultimately, the customer decided to cooperate with Craftware. Thanks to its local presence, the Craftware consultants can participate in online meetings as well as live (for example, during workshops and planning). Moreover, all Craftware employees speak English very well and have broad experience working in global teams, which is why their communication skills are high.
Solution
At Craftware, we always try to approach every inquiry individually, which wasn’t different this time. Based on the requirements regarding the competencies and responsibilities of employees searched by the customer, we prepared our proposals to recommend candidates. At first, we verified the availability of those Craftware employees whose skills and qualifications corresponded to the customer’s needs. Then, we focused on the pipeline of persons who were supposed to join Craftware in the near future.
The result of these actions, preceded by the thorough analysis of the customer’s needs, was the introduction of three roles in demand:
Of course, by our standards, the customer had an opportunity to meet with the employees presented by us to see whether recommended consultants fit into the profiles that the customer is looking for, both about their hard as well as soft skills.
The customer approved all proposed candidates. It gives 100% effectiveness. Moreover, one of the persons was promoted to the position where they now coordinate the work of several teams. This meant a need to find someone who could take over their responsibilities. In the short term, we delivered another employee. This proves we do not apply the fire-and-forget tactic; we focus on a long-term relationship. We consider ourselves as a customer’s partner, not a vendor. We do not just provide customers with employees; we care for continuous customer and employee satisfaction.
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Partnership
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Transparency
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Effectiveness
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Long-term relationship
We offer full transparency. Following the end of a given month, the customer receives a report on the hours worked by our employees. Such a report precisely describes what a particular employee has taken care of, and only after the customer’s approval does invoicing take place. This ensures the customer that the time paid is well used.
We have also implemented the process of monitoring services, and we collect feedback from both the customer and our employees; we suggest solutions and share our experience and good practices. Our service is alive. The customer only shows the project roadmap and the plan of team expansion, and as specialists, we will be able to prepare the next candidates ready to start working whenever there is a need. Such activities prove the partnership – our value.
Sales Manager
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We are the Veeva Partner
The status we acquired is proof of our experience and expertise.
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In the Life Science industry since 2016
For over 5 years, we operate in Life Science. We build teams of specialists who know and understand the requirements of this industry.
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Broad range of competencies
We provide the full spectrum of experts and we can take care of your project – from start to finish.
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Methodologies knowledge
Our specialists have been working in Agile projects for years and they know how to adapt to the changing needs of customers.
