Lunch & learn - customer experience platforms

Event description

Although many people already use customer experience platforms, there are still many limitations left to fully transform the organization’s potentials and processes in an efficient and sustainable way.

Join us for a “Lunch and Learn” to learn more about customer experience, customer experience management and CRM platforms and share knowledge on how to best set up processes and other issues around it. It is a brilliant opportunity to meet industry colleagues, interested users and experts. We look forward to your participation!

Craftware is a Platinum Partner of Salesforce, which is the leading platform within customer experience management technology.

Discussion topics

Best practices in the implementation of customer experience
Challenges in customer experience management and automation
Best practices for setting up a pilot and scale processes

Co-hosting experts

A CRM business consultant with professional background in sales and marketing positions. She uses her experience in conversations with customers and always has a strategic approach to issues so that the customer invests money in solutions which bring real value. Passionate about new technologies, whose application in business is appreciated by users of different ranks and whose value can be evaluated measurably.
Currently, she is responsible for bringing Craftware to Nordic markets.
A management expert with more than 30 years of experience in reorganization and restructuring of internal processes and routines with existing and newly acquired ERP systems. He spend most of this time as a personal advisor to the CFO or CFO. In Craftware he is responsible for the business development on the Nordic markets.