In today’s business, telephone contact with customers is one of the key tasks facing sales and customer service departments. When conversations are conducted professionally, they significantly increase the chance of selling services or meeting the expectations of a client whose case has just been resolved.
A high level of Customer Experience is now one of the key factors determining success. Qualified specialists, however, are not all you need. Even the best salespeople or customer service employees will not be able to do their work effectively if they use a worn-out cell phone, sticky notes, and a notebook.
Long-time for identifying the caller and verifying the services he uses, the consultant’s constant search for information on the history of contacts, traders forgetting to make an appointment. These are just the tip of the iceberg, problems posed by tools that are inadequate to the job.
Join the webinar organized by Craftware and Alfavox, learn how to improve the work of sales and customer service departments, automate their activities, as well as improve the level of customer experience.
The event will be held in the Polish language. If you want to know more, visit this website.