Achieve your business goals

The key to a successful project is understanding its real business goals. Why do we start a project in the first place? What are the expected business results, both short-term and long-term ones? How can we achieve them? What are the related costs and risks? To answer these and other key questions, we must perform a through analysis. Our specialists are focused on understanding needs, asking relevant questions, and most of all on listening. This is how we learn what your business goals are, advise and create solutions that perfectly match the assumptions made.

Benefits
  • Define your goals

    An analyst will help you to precisely and clearly define the needs of stakeholders, define goals and determine the project scope.

  • Minimize risk

    With the analyst’s help, you will recognize and minimize risks in the project, and at the same time keep the previously defined goals and requirements.

  • Achieve your business goals

    Correctly formulated goals and properly specified requirements for the project are the key results of the analyst’s work.

  • Extend the system’s life cycle

    The documentation prepared by an analyst will allow for smooth development and longer system utilization in the future.

What kind of IT analysis specialist do you need?
  • specializes in the following areas:

    • Analyzing business goals and requirements
    • Modelling and optimizing business processes
    • Implementing, planning and managing changes
    • Designing and implementing solutions
    • Designing tools for reporting and data analysis
    • Building relations with stakeholders
    • Planning the system’s life cycle
  • specializes in the following areas:

    • Analyzing functional and technical requirements
    • Preparing technical documentation
    • Designing and implementing the interface
    • Close cooperation with the developers
    • System implementation
    • Preparing technical documentation
    • Product testing
  • specializes in the following areas:

    • Analyzing business needs
    • Creating and managing the list of tasks
    • Close cooperation with the development team
    • Building relations with stakeholders
  • specializes in the following areas:

    • Creating and editing documentation
    • Taking care about the linguistic quality of project documents
    • Writing user manuals
    • Preparing training materials
    • Support for product testing
    • Translation and localization
Why us?
  • Wide range of specializations

    Craftware employs almost 30 experienced experts in IT analysis and technical documentation with diverse specializations.

  • Utilization of advanced tools

    We use a broad range of tools, including Jira, Redmine, Enterprise Architect, Microsoft Visio, Lucidchart, Aris Express, PEGA, HP ALM.

  • Knowledge of Agile methodologies

    Our specialists perfectly find themselves in Agile environment, they adapt to evolving customer needs and ensure effective communication.

  • Extensive project experience

    He have completed over 70 projects in diverse technologies including Salesforce, SAP, Tableau, Oracle, BOX, Online Banking System.

Frequently Asked Questions
  • Our aim is that after the implementation the customer is as independent as possible and has one or a few administrators who will be the internal line of support. However, companies often decide on our additional support so as to have an experienced partner at hand in more difficult situations.

  • Salesforce provides a possibility to integrate with any system, whether cloud-based or located in the customer’s environment. It can actively refer to other systems (call an API) and be referred to by other systems as well.

    Moreover, Salesforce has as an integration tool called MuleSoft which supports all integration methods available on the platform.

  • Based on our experience, we recommend a Product Owner as the main role. The Product Owner is responsible for implementation at the customer side (responsibility for business and technical requirements, coordination of other people at the customer side, responsibility for future system maintenance and development).
    Moreover, in order to successfully complete a project, the following people must be included: project sponsor/sponsors (usually CEO, members of the Board), the owners of business processes which will be covered by the CRM, and the IT department (the architect who has comprehensive knowledge of the company systems, people responsible for individual systems that will be integrated with the CRM).
    Other important people are the Ambassadors (that is selected system end-users) and third-party vendors.
    In the case of integration with external systems, this can be also marketing agencies carrying out campaigns for the company (Salesforce Marketing Cloud, Audience Studio, Pardot).

Do you need more information?
Our consultant will be happy to answer your questions.
Agnieszka Łyszcz

Account Manager

sales@craftware.pl