Fast implementation is a model in which we focus on using out-of-the-box solutions with clearly defined budget to enable a customer to use new functionalities in a short time. This option is intended for small and medium companies whose common problems include: no tool for managing sales data, dispersed communication, ineffective customer service, duplicated activities related to potential and existing customers, and non-standardized marketing processes. In short, they suffer from chaos. As a company grows, there comes a time to order things that happen inside the company so as to avoid hampering its growth. It is the right moment to meet us.
Our goal is not only a technical implementation but deep business consultations and adaptation of processes relevant for the company. We work based on our IT expertise, 10 years of experience in numerous industries and good Salesforce practice developed during thousands of implementations around the world. We use standard functionalities and adapt internal procedures so that the customer achieves the expected ROI as fast as possible.
We provide a ready-to-use tool in just a few weeks.
We precisely set the implementation budget during early meetings.
We use standard processes built in tools and implement them at the customer’s.
The average ROI on “fast” implementations is 34%.
Use the configurator below to know the cost of a standard implementation.
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Create automatic paths of marketing actions, organize complex campaigns using e-mail, social media, SMS, push messages, etc., and draw conclusions based on clear and continuously available reports and dashboards.
Process is what every sales department needs. It is an ordered way to handle a lead passed from the marketing and a potential customer coming from a website, or to present an offer, negotiate and finalize sales.
From the beneficiary perspective, the key in the today’s customer service is the feeling of being important and taken care of. Salesforce Service Cloud enables you to manage this task no matter whether you have ten or ten thousand customers.
Craftware helped us organize our business processes related to acquiring customers and customer service. It implemented a tool that reached a high adoption level, covered both areas, increased the effectiveness of our work, and allowed ongoing reporting. We obtained those results thanks to the expert knowledge that Craftware brought into our project.
The team, which carried out the project, listened to our needs all this time, was supportive, friendly, and flexible.Jarosław RucińskiE-commerce Director at BBK | home&you
They are great professionals who perfectly know the Salesforce technology and the product capabilities. The Craftware team is open, flexible and oriented on achieving business goals — we highly value these traits.Anna KujawaCRM Department Manager, Allegro
We could admire the effects of their work, approach, competence and reliability in all these areas. Their strengths as consultants are paying a lot of attention to details, high quality of delivered solutions and a fantastic ability to co-operate with company representatives.Wojciech GłowackiTechnical Project Manager, Roche
What I appreciate most about Craftware is their partnership-based approach and facing the challenges together which let us operate effectively. Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing.Kamil WerłatySalesforce Technical Lead, IPF Digital
We appreciate the excellent substantive preparation of the Craftware team: excellent knowledge of technical issues in the field of Salesforce and understanding of business processes, as well as a partnership approach. If you plan to implement an IT system and need a consultant – a partner, not a “vendor”, Craftware is the best choice.Andrzej BassaraHead of Service Delivery and Customer Care, PayU
Craftware supported our company from the very beginning at the stage of selecting the right licensing model. Thanks to that the selected software is tailored to our needs and meets our requirements. Kind hearted professionals clearly and willingly give valuable advice on using the program. The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand’s position on the market.Aleksandra WilkKey Account Director, PGF Urtica Sp. z o.o
When we decided to implement Salesforce at our company, we did not have precise expectations. We needed a partner who would tell us about the possibilities and help us to fully benefit from them. Thanks to its experience, Craftware led us through the process quickly and painlessly. Consequently, we could fully focus on our business and increase sales.Przemysław AuguścikBoard Member, Flotman
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How was customer service time reduced by half
A reduction of customer service time by half — that is the most measurable benefit of implementing the Salesforce platform. The effect was achieved by replacing many scattered tools with a single system, creating a comprehensive customer database, and standardizing the customer service process. Personalized automation marketing campaigns were also enabled — GDPR-compliant emails and texts. All operations in customer service and marketing are monitored on an ongoing basis.
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Integration of Outlook and Salesforce, and implementation of Lightning Experience for Flotman
- The “prospect” process was put into order by prioritizing leads depending on the customer category.
- The functionality of registering new Potential Customers from the website was added.
- Validation and request queuing rules were set up so that the tasks flowing in the “Case” process were assigned to employees considering their qualifications.
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Creating a Salesforce application for eRecruiter
- Creating ReactJS application based on Salesforce.
- Providing remote control over ReactJS.
- Utilizing all SQL query properties.
- Utilizing provisioning rules to maintain control over providing application functions to each user.
- Using cache to store all user-specific configurations.
- Providing integration with Salesforce REST API necessary to restore standard list views.
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Implementation of customer service module at Aegon
- Customer data were put into order and duplicates were deleted.
- Daily synchronization of local data sets with the Salesforce database was introduced.
- A modern tool for multi-channel communication with customers was launched.
- Service Cloud console was configured and implemented at 40 Aegon agents.
- A tool for customer satisfaction surveys was implemented.